Smart Home. Monday , September 03rd , 2018 - 10:32:12 AM
Smart Home devices range from light switches, thermostats, security systems and even fully functioning robots. Smart technology is being implemented pretty much everywhere in the home right now, and this trend shows no sign of slowing. While the diversity of Smart Home products varies quite considerably, a key factor in its overall success must be "usability". In a highly-competitive market place, any product that is not intuitive to use, the customer will simply switch to a competitor's product... fact!
Traditional usability testing will be isolated to a specific web app or mobile app. However, with smart home devices, usability testing must encompass the entire product, i.e. the device itself and its accompanying apps. For smart home devices that have been usability tested to a high level, this will result in the user having a positive experience while using the product.
So what are the security experts at these companies doing? The creators who make these smart devices are only taking into account the accusations of data harvesting and surveillance they might face. Right now, companies avoid the accusation that they are collecting personal data via devices by using only server-side privacy measures to protect users. It's well-meaning, but incomplete. It leaves the device itself totally open to tampering.
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